shipping & returns
All orders ship within 1-2 business days with USPS. If you prefer a different carrier, please immediately email us at [email protected] after placing your order. Orders can only be cancelled within 24 hours after purchase via email if you have not received a shipment confirmation already. Please note, many orders ship same day or next day.
Order not quite working? Let us make it right! Email us at [email protected] within 7 days of receiving your order to request a refund or exchange. Online orders can also be returned to any in-store Marmalade location.
For mailed returns:
Customers are responsible for covering return shipping. Exchanges within the US will ship back to you for free. For international exchanges, customers are responsible for covering return shipping and the shipping for the exchanged item at the stated flat rate shipping cost.
For refunds to the original form of payment, our flat rate shipping cost ($8) will be deducted from the refund on all orders.
Clothing items must be unworn and unwashed with their original tags attached.
Vintage designer handbags are final sale and can not be returned.
Vintage clothing is final sale and can not be returned.
Shoes must be unworn and in their original, undamaged box.
Beauty products are final sale and can not be returned.
Jewelry is final sale and can not be returned.
Sale items purchased on sale with a markdown of 35% or greater are final sale and can not be returned.