payment methods, shipping & returns

Payment methods:

We accept all major credit cards and PayPal. Please make sure that your billing address matches the one attached to your credit at checkout. 

In-store pickup:

All orders can be picked up at any Marmalade location for free. Please note that not all inventory is available for pickup the same day at all locations. You can view in store stock on the product page on our website. Orders placed before 4pm are available for same day if it's in stock at that location. If it is not in stock at that location, it will be available to pickup within one week of purchase in order for us to shi

Shipping within the United States:

All orders ship within 1-2 business days of ordering. Standard shipping for orders over $200 ship free within the United States via USPS. USPS priority mail express for 1-2 day delivery is $30 for any order size. Shipping via Fedex or UPS can also be selected at checkout for an additional cost. If you prefer a different carrier, please immediately email us at [email protected] after placing your order.

Orders can only be cancelled within 24 hours after purchase via email if you have not received a shipment confirmation already. Please note, many orders ship same day or next day. 

Order not quite working? Let us make it right! Email us at [email protected] within 7 days of receiving your order to request a refund or exchange. Refunds will be processed once we receive and inspect the return. Online orders can also be returned to any physical Marmalade location. 

International Shipping:

Flat rate shipping to Canada is available for $20 via USPS. 

Flat rate shipping to Europe and Australia is available for $35 via USPS. 

International orders are final sale and the customer is responsible for covering any additional duties and taxes. 

For mailed returns: 

Customers are responsible for return shipping. We currently do not provide shipping labels. Exchanges within the US will ship back to you for free. 

Once the return is received, we will process your return for a refund or store credit, whichever you prefer. 

Please note, any shipping costs paid in your order are non-refundable. 

In-store purchases and returns:

Unworn clothing purchased in-store at any Marmalade location can be returned within two weeks of purchase with a valid receipt and all tags attached for store credit only. All accessories, beauty products and home decor is final sale. 

Please note: 

Clothing items must be unworn and unwashed with all original tags attached. 

Vintage designer handbags are final sale and can not be returned. 

Vintage clothing is final sale and can not be returned.

Shoes must be unworn and in their original, undamaged box.

Beauty products are final sale and can not be returned.

Jewelry is final sale and can not be returned.

Items purchased with a markdown of 35% or greater are final sale and can not be returned.